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Customer Service In Long-Term Care: Making It World-Class

 

Customer Service In Long-Term Care: Making It World-Class

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Customer satisfaction does not happen accidentally. It requires deliberate actions on our part to identify and then satisfy customer expectations. Learn the 10 Rules of World Class Customer Service with Customer Service In Long-Term Care: Making It World-Class, which helps train your employees to:

  • Anticipate the residents' needs
  • Minimize problems
  • Speak and listen effectively
  • Learning to follow up effectively
  • Handle complaints successfully
  • Be caring, conscientious, team-oriented and pro-active.

  • CUS048-STR-ENG
    Streaming Video, Flash Course, Electronic Leaders Guide
    English - US, Spanish
    19