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Disruptive Behavior: Too Great A Cost

 

Disruptive Behavior: Too Great A Cost

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This program defines disruptive behavior among healthcare workers, providing examples and differentiating subtle forms from obvious manifestations. It points out the impact of disruptive behavior on employee health, morale, performance, turnover, organization's reputation, communication, teamwork and patient safety. Through everyday applications, the program shows how healthcare workers can create a supportive environment that can neutralize disruptive behavior; and cites tips on confronting and conversing with a disruptive person.

CMM029-STR-ENG
Streaming Video, Flash Course, Electronic Leaders Guide
English - US, Spanish
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